HVI Project Communications Protocol

This document outlines a strict communication and operational protocol designed to protect project scope and maintain professional standards. It mandates that all agreements be formally documented in writing, explicitly nullifying any verbal or informal commitments made in chat applications. 

The guidelines establish a clear hierarchy where only the Account Manager holds the authority to negotiate changes, while technical staff must limit their client interactions to specific functional clarifications. Furthermore, the text distinguishes between billable consulting services and standard implementation, requiring clients to finalize internal business processes before seeking technical guidance. To ensure financial and timeline integrity, the protocol provides standardized scripts and escalation procedures for managing out-of-scope requests through a formal change control process.