Your Odoo Journey Doesn’t End at Go-Live — It Evolves.
Keep your system (and your sanity) running smoothly with Hagibis Support Works.
Your Odoo System is Live. But are you future proof?
Post-implementation is where most systems fail — not because of bad software, but because support disappears the moment the project ends.
With Support Works, you never face Odoo alone. Whether it’s a bug, a new user, or a process tweak, our team is here for you. Real humans. Real fixes. Real accountability.
Your Support, Simplified.
- Savings on time, training and hiring.
- As your implementation partner, we know the system better than anyone else.
- Scale your success with the right plan.
✽ What We Offer
Support that Grows with Your Operations
Our Lite Support packages provide the perfect backup.
Perfect for one-off support, UAT fixes, or smaller teams. Don't lose momentum after your go-live.
Essential
Ideal for newcomers. Essential features to kickstart sales and marketing. Perfect for small teams.
- 10 hours
- 40 credits
- Help Desk
- Training & User Manuals
- Quarterly System Performance Check
- Performance / Bug Fixes
- Version Migration Assistance (available mid-2026)
Growth
Comprehensive tools for growing businesses. Optimize your processes and productivity across your team.
- 25 hours
- 100 credits
- Help Desk
- Training & User Manuals
- Quarterly System Performance Check
- Performance / Bug Fixes
- Version Migration Assistance (available mid-2026)
- Customizations (Forms, reports and workflows)
Full Care Packages are ideal for long-term growth, custom needs, and strategic operations.
For teams that want Odoo to grow with them. Includes project management, SLA response, and development time.
Scale
Ideal for newcomers. Essential features to kickstart sales and marketing. Perfect for small teams.
- 50 hours
- 200 credits
- Help Desk
- Training & User Manuals
- Quarterly System Performance Check
- Performance / Bug Fixes
- Version Migration Assistance **
- Customizations (Forms, reports and workflows)
- Project Management
- Dedicated Project Team
- Onsite Consulting *
- Developments & Customizations *
Premium
Comprehensive tools for growing businesses. Optimize your processes and productivity across your team.
- 100 hours
- 400 credits
- Help Desk
- Training & User Manuals
- Quarterly System Performance Check
- Performance / Bug Fixes
- Version Migration Assistance**
- Customizations (Forms, reports and workflows)
- Data Migration Assistance
- Project Management
- Dedicated Project Team
- Onsite Consulting *
- Developments & Customizations *
Elite
Advanced solution for enterprises. Cutting-edge features and top-tier support for maximum performance.
- 200 hours
- 800 credits
- Help Desk
- Training & User Manuals
- Quarterly System Performance Check
- Performance / Bug Fixes
- Version Migration Assistance**
- Customizations (Forms, reports and workflows)
- Data Migration Assistance
- Project Management
- Dedicated Project Team
- Onsite Consulting *
- Developments & Customizations *
- VIP-SLA (2 hours response time)
Coming from another partner?
No problem — your Support Pack includes time for onboarding, access review, and custom module handover. We’ll help stabilize your system before diving into new tickets.
We Don’t Just Support You. We Help You Scale.
When your needs evolve — new processes, new users, new ambitions — we stay ahead with you.
Upgrades, coaching, mini-developments, or workflow tuning — Full Care plans keeps your Odoo aligned with your growth, not lagging behind it.
Your system should grow as fast as your business. We make sure it does.
Frequently Asked Questions
Support packs are prepaid, and include a fixed number of support hours, billed in 15-minute increments. Each ticket resolved deducts actual time from your support pack. Incident packs are flat-rate and not based. The more credits you buy, the more savings.
Essential, Growth | 6 months |
Scale | 12 months |
Premium | 18 months |
Elite | 24 months |
Unused credits expire after the validity period unless renewed.
Support packs are non-refundable. If we’re unable to deliver due to an internal reason, we may offer credit conversion or an extension.
Yes. All information exchanged under OpsCare is treated as confidential and will never be disclosed outside the project unless required by law.
By paying for a support pack or clicking "I Agree" in our onboarding email, you confirm acceptance of these Terms and Conditions.
Yes. You may request a detailed usage report at any time. Reports include ticket reference, date, consultant, and time logged.
Yes! You can top up, upgrade, or switch plans at any time. Unused credits from lower-tier packs may be rolled into a higher plan (subject to review).
