Go-Live Is the Beginning, Not the End.
Most Odoo implementations fail after launch—not because the software breaks, but because support vanishes. Support Works keeps your system responsive, your team empowered, and your growth unstoppable.
The First 90 Days Are Critical. The Next 5 Years Are Everything.
In Filipino businesses, change is constant. New regulations, new team members, new opportunities. Your Odoo system needs to keep pace—not slow you down. Support Works evolves with you. A new process to map? A feature to unlock? A workflow to refine? We're responsive, deliberate, and focused on what keeps your business moving forward. No disappearing act. No empty promises. Just partnership that compounds
Your Support, Simplified.
- We built it. We know how it works. We know what breaks and why.
- When you need help, we move. Real people answering real problems.
- Start with the support you need now. Expand when you're ready.
Choose the Support That Matches Your Journey.
Whether you're stabilizing post-launch or scaling toward enterprise, we have a plan that evolves with you. No surprise costs. No gaps in coverage. Just responsive support that keeps your Odoo moving.
Our Lite Support packages provide the perfect backup.
Essential
Perfect for teams settling in post-go-live. Stabilize your system, train your people, handle the early surprises. Responsive support when you need it most.
- 10 hours
- 40 credits
- Help Desk
- Training & User Manuals
- Quarterly System Performance Check
- Performance / Bug Fixes
- Version Migration Assistance (available mid-2026)
Growth
Your business is moving. So is your system. New workflows, custom forms, performance tuning. We help you unlock capabilities you thought were months away.
- 25 hours
- 100 credits
- Help Desk
- Training & User Manuals
- Quarterly System Performance Check
- Performance / Bug Fixes
- Version Migration Assistance (available mid-2026)
- Customizations (Forms, reports and workflows)
Full Care Packages are ideal for long-term growth, custom needs, and strategic operations.
For teams that want Odoo to grow with them. Includes project management, SLA response, and development time.
Scale
Your team is expanding. Processes are evolving. Support Works scales with you. Project management, dedicated team, development time—all focused on what moves your business forward.
- 50 hours
- 200 credits
- Help Desk
- Training & User Manuals
- Quarterly System Performance Check
- Performance / Bug Fixes
- Version Migration Assistance **
- Customizations (Forms, reports and workflows)
- Project Management
- Dedicated Project Team
- Onsite Consulting *
- Developments & Customizations *
Premium
Enterprise-grade partnership. Deep customizations, data migrations, dedicated team, and strategic consulting. Your Odoo is no longer a system—it's the backbone of your operations.
- 100 hours
- 400 credits
- Help Desk
- Training & User Manuals
- Quarterly System Performance Check
- Performance / Bug Fixes
- Version Migration Assistance**
- Customizations (Forms, reports and workflows)
- Data Migration Assistance
- Project Management
- Dedicated Project Team
- Onsite Consulting *
- Developments & Customizations *
Elite
VIP partnership for transformative businesses. Unlimited development, 2-hour SLA response, dedicated team, strategic roadmap planning. Your Odoo evolves as fast as your ambition.
- 200 hours
- 800 credits
- Help Desk
- Training & User Manuals
- Quarterly System Performance Check
- Performance / Bug Fixes
- Version Migration Assistance**
- Customizations (Forms, reports and workflows)
- Data Migration Assistance
- Project Management
- Dedicated Project Team
- Onsite Consulting *
- Developments & Customizations *
- VIP-SLA (2 hours response time)
Switching Partners? We Move Fast.
Your previous partner didn't deliver? We understand. We'll audit your system, map what works and what's broken, and stabilize everything before we start new work. Every Support Works plan includes transition time. We don't just take over—we transform the transition into momentum.
Your Growth Never Stops. Neither Does Your Support.
Every successful Odoo implementation follows the same pattern: stabilize, optimize, expand. Support Works moves with you through all three. New compliance requirements? We adapt. New revenue stream? We build. New team? We train. The companies reshaping Filipino business don't wait for their system to catch up. Neither should you.
Frequently Asked Questions
Support packs are prepaid, and include a fixed number of support hours, billed in 15-minute increments. Each ticket resolved deducts actual time from your support pack. Incident packs are flat-rate and not based. The more credits you buy, the more savings.
Essential, Growth | 6 months |
Scale | 12 months |
Premium | 18 months |
Elite | 24 months |
Unused credits expire after the validity period unless renewed.
Support packs are non-refundable. If we’re unable to deliver due to an internal reason, we may offer credit conversion or an extension.
Yes. All information exchanged under OpsCare is treated as confidential and will never be disclosed outside the project unless required by law.
By paying for a support pack or clicking "I Agree" in our onboarding email, you confirm acceptance of these Terms and Conditions.
Yes. You may request a detailed usage report at any time. Reports include ticket reference, date, consultant, and time logged.
Yes! You can top up, upgrade, or switch plans at any time. Unused credits from lower-tier packs may be rolled into a higher plan (subject to review).